Melbet Terms and Conditions

  1. The website melbet.com is managed by Pelican Entertainment B.V., headquartered at Perseusweg 27A, Curacao, under License No. 8048/JAZ2020-060. The billing operations are processed by Alenesro Ltd, located at Nikou Pattichi 108, office 201, 3070 Limassol, Cyprus (Company Reg. No. HE 399995).
  2. The platform accepts wagers on a wide array of international sports and other special events. To place a bet or claim winnings, users must first complete a verification process by providing a valid passport or other official identification.
  3. Betting is strictly reserved for individuals aged 18 and older, in accordance with our general rules and specific betting guidelines. The bookmaker reserves the right to void any wager that violates these terms or the established policies for accepting bets and paying out prizes.
  4. The bookmaker is not responsible for bets placed in violation of the Terms and Conditions, even if the breach is discovered after the event. To prevent abuse, we enforce a strict 'one account' policy: only one registration per IP address, household, email, payment method, bank card, or e-wallet is permitted. Related parties are also prohibited from creating separate accounts. If the security team detects multiple accounts belonging to one user, these may be frozen for up to two months while winnings are recalculated.
  5. While the bookmaker may adjust odds, handicaps, totals, or maximum bet limits, any changes made after a bet has been accepted will not affect that specific wager. We encourage users to check the current sportsbook offerings for any updates before placing their bets.
  6. The bookmaker reserves the right to refuse any bet at its sole discretion, without the obligation to provide a reason.
  7. MelBet may declare bets void if they were placed due to a technical error, such as a typo in the sportsbook or an incorrect odd. Similarly, any bets found to be unlawful or placed in contradiction to the established Terms and Conditions may be cancelled.
  8. If there are suspicions of match-fixing, the company may freeze all bets on that event pending a ruling from an official international governing body. Should the event be confirmed as fixed, all bets will be voided and settled at odds of 1.00. The company is not required to share its internal evidence or findings regarding the rigging with the users.
  9. In the event of an obvious error in the listed odds, bets will be settled based on the correct market outcomes for that specific event.
  10. Any bets settled incorrectly (for example, due to a data entry error regarding the result) will be corrected. Users can continue betting between the initial settlement and the correction. If a recalculation results in a negative balance, the player must top up their account before placing further wagers.
  11. A settlement with odds of 1.00 indicates that the outcome of the event was already public knowledge at the moment the bet was placed.
  12. Under the 'Simultaneous Finish' rule, if multiple participants are declared winners of the same competition or championship, the payout is adjusted. If two winners emerge, the stake is split in half. If three or more win, the bet is settled at odds of 1.00. This rule does not apply to 'over' (higher) wagers.
  13. Any updates to these Terms and Conditions will apply to all bets placed from the date the changes are published.
  14. Users are solely responsible for keeping their account credentials and passwords secure. All wagers placed through official betting shops or via the melbet.org website are considered valid. Bets can only be cancelled if they meet the specific criteria outlined in our terms for bet acceptance and prize payouts.
  15. Once a bet has been registered on our servers, it cannot be cancelled due to technical glitches, connection drops, or other communication issues on the user's end.
  16. By placing a bet, the customer confirms that they have read, understood, and fully accepted these Terms and Conditions.
  17. Bet settlements are based exclusively on the official results provided by the bookmaker. Only disputes backed by official documentation from the relevant sports federations will be considered. Results from other betting companies are not recognized as valid sources of information.
  18. Before accepting a payout, winners should verify that the amount is correct. If there is a discrepancy, the user must notify the bookmaker and provide their account details, the timestamp of the bet, the event, the amount, the selected outcome, the odds, and a detailed explanation of the dispute.
  19. General claims for winnings must be submitted within ten (10) days. For Esports Live games (excluding general Esports), any settlement disputes must be raised within 72 hours of the match ending.
  20. The company takes a zero-tolerance approach to fraud. We reserve the right to cancel bets, close accounts, and return deposits to the source if we detect fraudulent activity. This includes the use of multiple accounts, automated betting bots, arbitrage strategies, or using the account for purposes other than gambling. We also reserve the right to report such incidents to law enforcement.
  21. To verify a user's identity, the security department may request a video call. Additionally, the company may ask for official ID documents and proof of payment to authenticate the account holder.
  22. The company may void a bet if it is discovered that the bettor had insider knowledge of the result, influenced the outcome by participating in the event (as a player, coach, or official), or acted as part of a betting syndicate to bypass the company's rules.
  23. In cases of rule violations, account funds will only be released after a full investigation is complete. Any unfairly gained profits will be deducted. Melbet is not responsible for reimbursing any transaction fees charged by third-party payment providers during deposits or withdrawals.
  24. If the security team has doubts about the accuracy of a user's identity, address, or payment details, they may request further verification. All payments may be withheld until the provided evidence is fully reviewed and approved.
  25. If requested, documents must be submitted via physical mail. The verification process can take up to 72 hours from receipt. If any provided information is found to be fraudulent, the company may void bets, freeze financial transactions indefinitely, and request additional documentation to prove the account's legitimacy.
  26. The bookmaker is not responsible for any translation errors regarding athlete names, club titles, or tournament locations. Event headlines are for informational purposes only, and inaccuracies in these details do not justify a bet refund.
  27. The company reserves the right to update these terms or add new rules at any time. These changes take effect immediately upon being published on the website.
  28. MelBet is not liable for any losses or damages resulting from the use of this website, regardless of whether the site was used correctly or improperly. This includes liability for technical errors, typos, omissions, server delays, or data transfer issues.
  29. The account owner acknowledges that they are responsible for all actions performed through their account. If a third party is given access to the account, the owner remains fully liable for any activities carried out by that person.
  30. These terms are governed by the laws of Cyprus. Users are responsible for ensuring that accessing this site and its services is legal in their own country (e.g., certain restrictions apply in the USA, UK, Cyprus, Netherlands, Iran, etc.). By using the site, the customer warrants that gambling is legal in their jurisdiction.
  31. Since online gambling and related financial transfers are restricted in some regions, we recommend seeking legal advice before registering. Users must stay updated on their local laws, as legislation can change over time.
  32. The Betting Company accepts no responsibility for any losses or issues resulting from incorrect information provided by the customer under this section of the Terms and Conditions.

Basic Betting Rules

  1. MelBet provides a wide variety of sporting events that you can wager on, each featuring a range of possible outcomes and corresponding odds set by the company.
  2. The smallest amount you can wager on any event is 0.2 € (or its equivalent in your local currency). As for the upper limit, the maximum bet varies depending on the specific sport and event. Please note that the most you can win from a single wager is capped at €60,000 (or the equivalent amount in another currency).
  3. The bookmaker reserves the right to adjust the odds or limit the maximum stake for any given event. These changes may apply globally or be tailored to a specific customer's account without prior notice or a detailed explanation.
  4. To prevent abuse, the company may restrict a user from placing multiple identical bets on the same outcome. If the system doesn't automatically block these duplicates, the bookmaker is entitled to refund all subsequent bets, keeping only the first one active.
  5. Your wager is officially accepted once the company confirms it, after which it will be listed in your “Bet history” menu. If you don't see your bet immediately, don't worry—there can be a slight lag. In any dispute, the timestamp of registration in the company's system is the final authority.
  6. If a bet appears in your “Bet history,” it is considered valid even if you didn't receive a separate confirmation message. Be aware that odds can shift rapidly, and you might not always see a notification of these changes. The company will not accept complaints regarding odds fluctuations and isn't liable for losses resulting from these updates.
  7. A bet is marked as a win only if every single outcome predicted by the player is correct. Note that this general rule does not apply to system bets, which have their own calculation logic.
  8. Generally, bets must be placed before an event begins; however, the times and dates listed on the site are approximate. This doesn't apply to Live betting, where wagers can be placed while the match is ongoing, and those markets remain open until the final whistle.
  9. If you try to place a pre-match bet after the event has actually started, the system will not register it. If a bet is somehow processed after the start time due to a technicality, the bookmaker reserves the right to cancel it.
  10. Any bet deemed void will be fully refunded. If that bet was part of a parlay (express) or a system bet, it will simply be removed from the calculation.
  11. If a bet is settled incorrectly—for instance, due to a mistake in the reported results—the company will recalculate the payout based on the correct data.
  12. Whether a sports event is officially postponed or canceled is determined solely by official data from the event organizers, sports federations, or the participating clubs' official websites. The bookmaker updates its listings based on these verified sources.
  13. The company may void a bet if a client intentionally provides false information to staff regarding bet placement, winnings, or event results. This policy also applies to anyone under 18 and their legal guardians.
  14. Once a bet is settled, you have 30 days from the date of the final event on the ticket to claim your winnings from MelBet.
  15. Once a bet has been placed—whether it was a Pre-Match or Live wager—it cannot be edited or deleted by the user.
  16. While we strive for accuracy, the bookmaker isn't responsible for potential errors in Live match data. We strongly recommend that players cross-reference results with other independent, reliable sources.
  17. The bookmaker may cancel any bet placed on an outcome that has already been determined, even if the system hasn't updated the result yet.
  18. Bets on regional championships are usually settled within 10 days of the results being posted on official sites. If one team fails to show up for a match, all bets are refunded at odds of 1.00, and the absent team is handed a forfeit.
  19. In the event of a 'Simultaneous Finish' (where multiple participants are declared winners), the payout is adjusted: if there are two winners, the total bet is split by two; if three or more win, the odds are settled at 1:1. This rule does not affect 'Over' (Above) bets.